REGISTRATION: Swim School students may register by phone or in-person at 202 Lantana Dr., Hockessin DE 19707. Lesson series payment is due in full at the time of registration, or before the first scheduled lesson. (If the intended start date is rescheduled payment must be made to hold the spot for an additional week.)
SERIES RENEWAL: If a swim school student wishes to renew for another lesson series payments must be received either on the last date of the previous series or on the first day of the new series. NOTE: If payment is not received and the student misses the first lesson of the new series, without prior notice of absence, the student may be dropped from their lesson time slot and assigned instructor.
LATENESS: Instructors are often booked straight through their shift. If you arrive late for your lesson you may only be provided the remaining lesson time within your scheduled time slot. If for any reason an instructor is running behind schedule you will be provided the entire lesson time.
MISSED LESSONS: There are three options available for missed lessons:
- One missed lesson is permitted per series. The missed lesson will be added to the end of the four week series block
- Swimmers can choose to receive a recreational swim pass valid for one adult and one child to swim at no charge during open swim times.
- A make-up lesson may be scheduled for a different day and time with prior notice of the intended absence. Please note, if the swimmer is absent from the mutually agreed make-up lesson the lesson will be forfeited.
REFUNDS: No refunds will be given for paid lessons. Lesson payment may be held for a future series, or up to one year to be credited to a sibling.
CANCELLATION: Lessons may be cancelled by the swim school at any time for non-adherence to the Swim School policies. In the event of instructor illness or facility closure lessons will be rescheduled at a mutually agreed upon date and time.
PARENTAL INVOLVEMENT: No parents/guardians are permitted on the pool deck at any time. Adults are welcome to watch lessons from the observation area. where the two-way mirrors allow you to see the child but the child cannot see you from inside the pool area.
FACILITY USAGE: All swim school students and guests are required to sign in at the front desk.
Changing rooms are available for swimmers to change. Restrooms and showers are available for your usage as well.
